Reservation

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How does the reservation process work?

Once you have confirmed your booking, you will receive a confirmation email. This document shows your booking details with the fare and a booking reference (which you must keep carefully). This means that your booking has been taken into account. We will validate your transaction after receiving confirmation from your bank. We recommend that you read our confirmation email carefully in case there are any mistakes (telephone number, email, names and surnames of passengers, etc). If this is the case, we would ask you to contact us in order to make the necessary corrections.
Once the transaction has been processed and your ticket paid for, you will be emailed a debit receipt with your itinerary.
You will then receive your airport notification (charter flights) or your itinerary (scheduled flights).

What documents will I receive once I have made my booking?

Once you have confirmed your booking, you will receive a confirmation email. This document shows your booking details with the fare and a booking reference (which you must keep carefully). This means that your booking has been taken into account. We will validate your transaction after receiving confirmation from your bank. We recommend that you read our confirmation email carefully in case there are any mistakes (telephone number, email, names and surnames of passengers, etc). If this is the case, we would ask you to contact us in order to make the necessary corrections.
Once the transaction has been processed and your ticket paid for, you will be emailed a debit receipt with your itinerary.
You will then receive your booking confirmation or "voucher" which you must present upon checking-in at your hotel. This is the proof that your stay has been paid for.

Please make sure to check your mailbox regularly before your departure date.

I have not received my confirmation email. What should I do?

If you have not received an email of confirmation two weeks before your departure date, please contact us via the page "my request".

Due to a flight delay, I couldn't arrive at the hotel on the set date.

If you have purchased an insurance policy covering this type of problem and provided you bought a flight+hotel with Govolo, you will get a refund from the insurance company. When the delay is announced, advise the airline staff that you are holding a hotel reservation and ask about their refund policy regarding a hotel no-show hotel. Hotels cannot be deemed liable for a flight delay. Act quickly (especially if booked on a packaged stay) then contact us as we will need to advise the hotel. If the airline offers to put off your trip until a later date, we will first check with the hotel whether they are willing or able to modify your dates. If they need to move you to another hotel, you may incur charges for incidentals and extras.
It is essential to speak first to the airline and then contact us so that we can inform the hotel.

Once at my hotel, may I extend my stay?

If you can change your flights and if the hotel has availability, you may contact us to open a new file and book a number of extra nights. Do that as early as possible.

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